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Knowledge base - Picnie
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FAQs

Clear your all doubts with curated FAQs 馃
馃挕 Explore our FAQs section to find solutions to common queries and doubts about Picnie. We've compiled a comprehensive list of frequently asked questions to provide quick and clear answers. From getting started to troubleshooting, you'll find the information you need to navigate Picnie like a pro.

General FAQs

What types of visuals can be created using Picnie?

You can create a variety of visuals using Picnie, including social media posts, display ads, website banners, and more. Picnie offers a range of templates that you can use to create professional-looking visuals.

How easy is it to use the no-code tool? Do I need any design or coding skills?

The no-code tool is designed to be easy to use, even for those who don't have any design or coding skills. You can use Picnie to create visuals by simply change the text and images to your liking. If you need help, there are also tutorials and customer support available.

Can I customize the visuals to match my brand guidelines?

Yes, you can customize the visuals to match your brand guidelines. Picnie allows you to choose from a range of templates, and you can also upload your own images and logos to use in the visuals.

Can I use my own assets, such as logos and images, in the visuals?

Yes, you can use your own assets, such as logos and images, in the visuals. Picnie allows you to upload your own images and logos and use them in the visuals you create.

How do I access and use the REST APIs?

To access and use the REST APIs, you will need to sign up for an API key and follow the documentation provided by Picnie. The documentation will provide instructions on how to use the APIs and any required parameters.

Can I integrate the tool with other software or platforms?

Yes, Picnie can be integrated with other software or platforms using the REST APIs. You can use the APIs to automate the process of creating and publishing visuals, or to integrate Picnie with your own systems and workflows.

Is there a limit to the number of visuals I can create?

There may be a limit to the number of visuals you can create, depending on your subscription plan. You can check the details of your plan to see if there are any limits on the number of visuals you can create.

How do I pay for the tool and what are the pricing options?

There are a variety of available for Picnie, depending on your needs. You can pay for Picnie on a monthly or annual basis, and you can choose a plan that offers different levels of features and support. You can check the pricing page on Picnie's website to see the available options and choose the one that best meets your needs.

How does Picnie determine the number of credits in my plan?

The number of credits in your plan is based on the terms of your billing cycle and the type of Picnie plan you are on. This correlates with the number of image operations you've performed each billing cycle.

Can I roll over credits from one billing cycle to the next?

If you have a regular pricing plan, you can roll over your monthly credits. However, if you have a lifetime deal from partner programs, credits cannot be rolled over and will reset every billing cycle.

What happens to my credits and media storage if my subscription ends?

In the event that your subscription expires, it's important to be aware that you could potentially lose any media storage and credits that are associated with your account. It's therefore advisable to take precautionary measures by backing up your media assets and making use of your credits prior to ending your subscription.

Can I sell or transfer my Picnie credits to another user?

No, you cannot sell or transfer your Picnie credits to another user. Doing so is against Picnie's policies and may result in account suspension or termination.

Is there customer support available if I have any questions or issues?

Yes, customer support is available if you have any questions or issues. You can contact Picnie's customer support team through or online chat to get help with any issues you may be experiencing. The team is usually available during business hours and can assist you with any problems you are facing.


Pricing FAQs

Can I upgrade or downgrade my pricing plan at any time?

You can create a variety of visuals using Picnie, including social media posts, display ads, website banners, and more. Picnie offers a range of templates that you can use to create professional-looking visuals.

How are the custom pricing plans determined for the Enterprise Plan?

Picnie's Enterprise Plan offers custom pricing based on your specific needs and requirements. The pricing is determined after an initial consultation and assessment of your business needs. You can Picnie's sales team to discuss your requirements and receive a personalized quote.

Does Picnie offer any discounts for non-profit organizations or educational institutions?

Picnie does not offer any specific discounts for non-profit organizations or educational institutions at the moment. However, Picnie offers a free plan with limited credits that may be suitable for smaller organizations or educational institutions.

Are there any hidden fees or charges associated with Picnie's pricing plans?

No, Picnie does not have any hidden fees or charges associated with its pricing plans. The pricing plans are transparent and include all the features and services mentioned in the plan details.

How does the Media Storage customization work in the Enterprise Plan?

The Media Storage in the Enterprise Plan is customizable according to your business needs. You can choose the amount of media storage you require based on the number and size of images you need to store. The pricing is adjusted accordingly, and you only pay for the storage you need.

What happens if I exceed my monthly credit limit?

If you exceed your monthly credit limit, Picnie will charge you for the additional credits used. The excess usage will be charged based on the pricing plan you have subscribed to. You can upgrade your plan if you anticipate exceeding your credit limit frequently.

Can I cancel my subscription at any time without penalty?

Yes, you can cancel your subscription at any time without penalty. When you cancel your subscription, your account will be downgraded to the free plan, and you may lose access to the media storage included in your previous subscription.

Are there any limits on the number of API calls I can make per month?

Yes, there are limits on the number of API calls you can make per month with Picnie's pricing plans. However, instead of limiting the number of API calls directly, Picnie's plans limit the number of credits available to you. Every successful Image operation API call will deduct credits from your account, and the number of credits available depends on the pricing plan you have subscribed to. It's important to note that credits are only deducted for Image Operation APIs, and not for any other API calls.

How secure is the payment process for Picnie's pricing plans?

Picnie uses industry-standard encryption protocols to ensure the security of your payment information. All payment transactions are processed through secure payment gateways, and your payment details are not stored on Picnie's servers. Additionally, Picnie's website and services are hosted on secure servers, ensuring the protection of your data.

How does Picnie determine the number of credits in my plan?

The number of credits in your plan is based on the terms of your billing cycle and the type of Picnie plan you are on. This correlates with the number of image operations you've performed each billing cycle.

Can I roll over credits from one billing cycle to the next?

If you have a regular pricing plan, you can roll over your monthly credits. However, if you have a lifetime deal from partner programs, credits cannot be rolled over and will reset every billing cycle.

What happens to my credits and media storage if my subscription ends?

In the event that your subscription expires, it's important to be aware that you could potentially lose any media storage and credits that are associated with your account. It's therefore advisable to take precautionary measures by backing up your media assets and making use of your credits prior to ending your subscription.

Can I sell or transfer my Picnie credits to another user?

No, you cannot sell or transfer your Picnie credits to another user. Doing so is against Picnie's policies and may result in account suspension or termination.



Team Members FAQs

What is the Team Member Feature?

The Team Member Feature allows you to collaborate with others by inviting them to your account as team members. They will have their separate accounts but can use your credits for generating images. As the owner, you have full access to their generated images, the ability to control their access, and the option to limit credit utilization.

How does it work?

To get started, invite someone using their email if they shoud not already have a Picnie account. Once they accept the invitation and complete the signup process, they become active team members. They can create their own projects and generate images within those projects. As the owner, you can monitor their activities and access all the images they generate.

Can I control their access as the owner?

Yes, as the owner, you have the option to enable or disable their access.

Can I create multiple team members?

Yes, you can create several team members under your account.

How can I control their credit utilization?

You can allocate credits to team members as per your requirements and limit their credit utilization to a specified count.

Is there any option to reclaim unutilized credits from team members?

Yes, you can withdraw unutilized credits from team members at any time.

When can I allocate credits to team members?

Once they accept your invitation and complete the signup process, you can allocate credits to them.

Can I generate images under their projects?

No, you cannot generate images under their projects. However, you can access and download the images generated by your team members.

Do I need to create projects for my team members?

No, you don't need to create projects for them. Team members can create their own projects and use any of Picnie's tools to perform tasks.

Is there any option to check my team members' credit utilization?

Yes, you can view all their credit utilization statements. Simply go to the Team Members list page and click on "View details."



Webhook FAQs

What is the Picnie Webhook Feature?

In essence, the Picnie Webhook acts like a notification system. When a significant event occurs within one application, it triggers an HTTP POST request to a predetermined URL, known as the webhook URL, in another application. The receiving application then processes the data contained in the webhook payload and takes appropriate actions based on the event that initiated the webhook.

How does it work?

If you intend to collect URLs for images generated on Picnie and store them in another platform, this feature can be of great use. For instance, if you wish to have the images you create on Picnie automatically sent to Pabbly Connect and subsequently recorded in your Google Sheet, you can achieve this. You'll need to obtain a webhook URL from Pabbly Connect and integrate it with Picnie. By linking your Google Sheet to the Pabbly Connect workflow, whenever you generate an image on Picnie, its URL will be added to your Google Sheet.
This process can be replicated for other applications like Airtable, Facebook, Instagram, Slack, and more.

Is Picnie's webhook restricted to specific platforms?

No, Picnie's webhook supports a variety of platform webhook URLs, including custom webhooks, Pabbly Connect, Zapier, Make.com, and many others.

How can I obtain the URL of an image in my Google Sheet after generating it on Picnie?

To achieve this, you'll need a platform such as Make.com, Zapier, or Pabbly Connect, which provides you with a webhook URL and enables you to link it to your Google Sheet or any other desired platform for storing image URLs. Once you have the webhook URL, you can create a webhook on Picnie and input the provided URL.

Which events are compatible with Picnie's Webhook?

Picnie allows you to select specific events or leave the field blank to include all events in the webhook. This flexibility empowers you to tailor the notifications according to your preferences.

Can I set up multiple webhooks for specific projects?

Certainly, you have the freedom to establish multiple webhooks and assign them to particular projects as needed. This way, you can ensure that the right notifications are sent to the right destinations based on project requirements.


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